Refund policy

At Nivaro Parfums, a brand under Nom Nom Pvt Ltd, we take pride in providing you with exceptional products and service. Please take a moment to review our refund and return policy.

Product Returns and Exchanges:

• All products offered by Nivaro Parfums are non-returnable and non-exchangeable.
• All sales are considered final, except in cases of fulfilment errors, such as incorrect shipments or missing items.
• We accept returns or replacements solely for fulfilment errors. Damages resulting from neglect, improper usage, or application are not covered under our returns policy.

Responsibility for Incorrect Shipments:

• If your order is incorrectly shipped, rest assured that Nivaro Parfums will cover the courier charges for the return and reshipment of the correct items.

Contact Us:

• Should you have any questions or concerns, please feel free to reach out to us at nomnom.incorp@gmail.com. We are here to assist you promptly.

Refund Process:

• In the event of a fulfilment error, your refund request will be accepted, and the funds will be processed for return to you within 10 to 15 business days.

Cancellation Policy:

• Once an order has been shipped, cancellations are not possible. If you wish to cancel an order before it is shipped, please contact our customer service team at nomnom.incorp@gmail.com.

Thank you for choosing Nivaro Parfums for your fragrance needs. Your satisfaction is important to us, and we are committed to ensuring a smooth shopping experience.